隐私政策 / Privacy Policy

我们收集的信息 / Information We Collect

账户信息：您注册时提供的手机号和/或电子邮箱；密码以加盐哈希方式存储，我们不会保存您的明文密码。

Account data: the mobile number and/or email you provide at registration. Passwords are stored as salted hashes; we never keep your plaintext password.

使用与设备信息：为提供和优化服务，我们可能记录连接日志、设备与网络信息、功能使用情况。

Usage and device data: to provide and optimise the Service, we may log connection records, device and network information, and feature usage.

支付信息：由第三方支付机构处理。我们不存储您的完整银行卡号；我们仅接收完成订单所需的有限信息（如交易状态、订单标识）。

Payment data: handled by a third-party payment processor. We do not store your full card number; we receive only the limited information needed to fulfil an order (such as transaction status and an order identifier).

您上传的内容：您存入知识库与网盘的文件与文本。

Content you upload: the files and text you place in the knowledge base and drive.

实时语音翻译（仅在您通过轮盘主动选择该功能、停留至“请说话”并在松开快捷键时仍保持选中时）：我们收集该次中文语音，并处理识别文本和英文译文，以生成英文游戏语音。HFS 服务端仅在内存中处理原始语音并在请求结束后丢弃，不将原始语音写入数据库、对象存储或应用日志。云服务商对其收到数据的保留受其自身条款及我们与其签订的数据处理条款约束，可能与 HFS 的不持久化规则不同。

Live voice translation (only when you actively select it on the wheel, remain until “Speak now”, and release while it is still selected): we collect that Chinese audio and process the transcript and English translation to generate English game voice. HFS processes raw audio only in memory and discards it when the request ends; it is not written to our database, object storage, or application logs. A cloud provider may retain data it receives under its own terms and our data-processing terms, which may differ from HFS’s no-persistence rule.

游戏画面翻译（仅在您通过轮盘主动选择该功能、框选区域并明确确认后）：客户端仅将您确认的所选区域发送给 Google Cloud，用于识别和翻译画面文字。重新选择或取消不会上传或计费。HFS 服务端仅在内存中处理截图并在请求结束后丢弃，不将截图写入数据库、对象存储或应用日志。

Game screen translation (only after you select it on the wheel, choose a region, and explicitly confirm): the client sends only your confirmed region to Google Cloud to detect and translate visible text. Reselecting or cancelling does not upload or bill. HFS processes the screenshot only in memory and discards it when the request ends; it is not written to our database, object storage, or application logs.

我们如何使用信息 / How We Use Information

用于创建与管理账户、提供与维护服务、处理订阅与付款、提供客户支持、保障安全与防止滥用，以及在法律要求时履行合规义务。

To create and manage your account, provide and maintain the Service, process subscriptions and payments, offer customer support, ensure security and prevent abuse, and meet legal obligations where required.

支付处理 / Payment Processing

我们使用 Stripe 处理支付。Stripe 可能作为处理者及独立控制者处理交易、设备、联系信息和反欺诈数据；详见 Stripe Privacy Center（stripe.com/privacy）。

We use Stripe to process payments. Stripe may act as both processor and independent controller for transaction, device, contact, and fraud-prevention data; see the Stripe Privacy Center (stripe.com/privacy).

语音与画面翻译的第三方处理 / Third-party Voice and Screen Translation Processing

ElevenLabs, Inc. 接收短时中文音频和游戏术语，用于语音识别；Google Cloud 接收识别文本用于 Gemini/Cloud Translation 翻译、接收英文译文用于 Text-to-Speech 合成，并在您主动框选画面翻译区域并确认后接收该区域截图用于文字识别与翻译。我们不会向这些服务商发送您的账户密码或完整支付卡信息。

ElevenLabs, Inc. receives short Chinese audio and game terms for speech recognition. Google Cloud receives recognized text for Gemini/Cloud Translation, the English translation for Text-to-Speech, and—after you select and confirm a screen-translation region—that region screenshot for text detection and translation. We do not send these providers your account password or full payment-card information.

这些接收方可能在美国或其他中国大陆以外地区处理数据。您可通过 elevenlabs.io/privacy 和 cloud.google.com/terms/cloud-privacy-notice 查看其隐私信息，并可先联系 support@kaiheibox.com 请求查阅、复制、更正或删除相关个人信息。

These recipients may process data in the United States or other locations outside your country. Their privacy information is available at elevenlabs.io/privacy and cloud.google.com/terms/cloud-privacy-notice. You may first contact support@kaiheibox.com to request access, a copy, correction, or deletion of related personal data.

注册时，您会被要求阅读并同意包含上述处理说明的隐私政策。语音和画面只在您通过轮盘主动选择对应功能时提交；不选择该功能不会影响产品的其他主要功能。您可停止使用对应功能或联系我们撤回同意，撤回不影响撤回前处理的合法性。

At registration, you are asked to read and accept this Privacy Policy, including the processing described above. Audio and screenshots are submitted only when you actively select the corresponding wheel action. Not selecting it does not affect other core features. You may stop using the feature or contact us to withdraw consent; withdrawal does not affect processing already lawfully performed.

信息共享 / Sharing of Information

我们不会出售您的个人信息。我们仅在以下情况下共享：为提供服务所必需的服务提供商（如支付、云存储与基础设施供应商）；以及法律要求或为保护权利与安全所必需时。

We do not sell your personal information. We share it only with service providers necessary to run the Service (such as payment, cloud-storage, and infrastructure vendors), and where required by law or to protect rights and safety.

数据保留 / Data Retention

我们在为您提供服务及履行法律义务所需的期间内保留您的信息。账户注销后，我们将在合理期限内删除或匿名化不再需要的数据。

We retain your information for as long as needed to provide the Service and meet legal obligations. After account closure, we delete or anonymise data we no longer need within a reasonable period.

HFS 不持久化实时翻译的原始音频、游戏截图或完整识别/翻译文本。我们保留请求标识、Seat、计费单位、Provider、耗时、成本估算和错误码；Provider 运行指标默认保留 30 天。点数账本、订单、退款、争议和运营审计记录会在提供服务、处理争议及履行财税或法律义务所需期限内保留。

HFS does not persist raw live-translation audio, game screenshots, or complete transcripts/translations. We retain request identifiers, Seat, billing units, provider, latency, estimated cost, and error codes; provider operational metrics are retained for 30 days by default. Point ledgers, orders, refunds, disputes, and operator audit records are retained as needed to provide the Service, resolve disputes, and meet tax or legal obligations.

ElevenLabs 和 Google 对其系统内数据的保留由各自服务设置和条款决定。除非我们的账户已明确启用并验证相应能力，否则我们不会宣称第三方采用零留存。

Retention within ElevenLabs and Google systems is governed by their service settings and terms. We do not claim third-party zero retention unless that capability has been expressly enabled and verified for our account.

数据安全 / Security

我们采取合理的技术与组织措施保护您的信息，包括传输加密与密码哈希。但没有任何系统能保证绝对安全。

We use reasonable technical and organisational measures to protect your information, including encryption in transit and password hashing. No system, however, can guarantee absolute security.

您的权利 / Your Rights

您可以访问、更正或删除您的个人信息，或注销账户。请通过 support@kaiheibox.com 提出请求，我们将在合理期限内回应。

You may access, correct, or delete your personal information, or close your account. Send requests to support@kaiheibox.com and we will respond within a reasonable time.

国际数据传输 / International Transfers

我们的服务器与服务提供商可能位于您所在地区以外。我们会采用适用法律要求的合同和安全措施。适用中国法律时，我们会在境外提供前告知接收方、目的、方式、个人信息种类和权利行使方式，取得单独同意，并按要求开展个人信息保护影响评估及采用适用的出境机制。

Our servers and providers may be located outside your region. We use contractual and security safeguards required by applicable law. Where Chinese law applies, before an international transfer we disclose the recipient, purpose, method, categories of personal data and rights channel, obtain separate consent, conduct the required personal-information protection impact assessment, and use an applicable transfer mechanism.

未成年人 / Children

本服务不面向 18 周岁以下人群。我们不会有意收集未成年人的个人信息。

The Service is not directed to anyone under 18. We do not knowingly collect personal information from minors.

政策变更 / Changes

我们可能更新本政策，并在本页面更新生效日期。重大变更将通过合理方式通知。

We may update this Policy and will revise the date on this page. We will give reasonable notice of material changes.

联系我们 / Contact

如对隐私有任何疑问，请联系 Morph Technology LLC：support@kaiheibox.com。

For any privacy questions, contact Morph Technology LLC at support@kaiheibox.com.