退款政策 / Refund Policy
最後更新: 2026-06-15 · Morph Technology LLC
我们希望"开黑盒子"真正帮到一起开黑的你们。以下是我们的退款政策。所有退款请发送邮件至 support@kaiheibox.com 申请。We want Kaihei Box to genuinely help you and the people you game with. Below is our refund policy. To request any refund, email support@kaiheibox.com.
新用户保障（7 天） / New-Customer Guarantee (7 days)
首次订阅的新用户，如对服务不满意，可在首次付款后 7 天内申请全额退款。每位用户限一次。
First-time subscribers who are unsatisfied may request a full refund within 7 days of their first payment. Limited to one per customer.
月付订阅 / Monthly Plans
您可随时取消，取消将停止下一周期续费，您仍可使用至当前已付周期结束。超过上述 7 天保障期后，已支付的当月费用不予退还。
You can cancel anytime; cancellation stops the next renewal and you keep access until the end of the current paid period. After the 7-day guarantee above, the current month’s payment is non-refundable.
年付订阅 / Annual Plans
年付订阅可在购买后 14 天内申请全额退款。超过 14 天后不予退款，但您可使用至订阅期结束，并可随时关闭自动续费。
Annual subscriptions are fully refundable within 14 days of purchase. After 14 days they are non-refundable, but you keep access until the term ends and may turn off auto-renewal at any time.
服务中断 / Service Outages
如因我方原因导致服务出现长时间持续不可用，请联系客服，我们将酌情提供按比例的服务时长补偿或退款。
If the Service is unavailable for a significant continuous period due to our fault, contact support and we will provide a prorated credit or refund at our discretion.
不予退款的情形 / Non-Refundable
已过相应退款窗口的续费、已消耗的增值用量，以及因违反《服务条款》而被终止的账户，不予退款。
Renewals past the applicable window, add-on usage already consumed, and accounts terminated for breaching the Terms of Service are non-refundable.
如何申请与到账 / How to Request & Processing
请通过 support@kaiheibox.com 提交申请，并附上您的账户与订单信息。退款将原路退回至您的支付方式，通常在 7–14 个工作日内到账（实际到账时间取决于支付机构与发卡行）。
Submit your request to support@kaiheibox.com with your account and order details. Refunds are returned to your original payment method, typically within 7–14 business days (actual timing depends on the payment provider and your bank).
联系我们 / Contact
退款相关问题请联系 Morph Technology LLC：support@kaiheibox.com。
For refund questions, contact Morph Technology LLC at support@kaiheibox.com.